Working demonstrations of unified operational intelligence. Not a proposal — a demonstration of what's possible today. Built for ISPN Network Services.
Each POC is fully interactive. Click any card to explore working demonstrations of AI-powered operations intelligence.
Live visualization of your entire operation. Agent states pulsing in real-time, call flow animation, predictive SLA breach alerts, and AI-powered natural language queries.
Not retrospective reports — living performance portraits. Real-time agent profiles with trend analysis, AI-generated coaching recommendations, and peer benchmarking.
Schedule meets reality in real-time. Adherence heatmaps, overtime prediction with cost accumulation, what-if scenario modeling, and AI-suggested schedule optimizations.
The difference between reacting to problems and preventing them.
Know what's going to happen before it happens. SLA breach prediction, volume forecasting, escalation risk scoring.
Every agent, every queue, every metric — live. No more waiting for reports. See your operation as it happens.
Genesys, UKG, and Helpdesk flowing through one intelligence layer. Cross-system insights humans would miss.
Insights that surface automatically. Natural language queries. Recommendations that don't require asking.
This is your operation. Right now. Can you see this today?