Real-Time Call Flow
24
Incoming
12
In Queue
78
With Agent
847
Resolved Today
Agent Status Matrix — 150 Agents
45 Available
78 On Call
15 ACW
10 Break
SLA Breach Prediction
Action Required
14:47
Technical Support queue will breach SLA in 15 minutes
NowTargetBreach
Volume Forecast
On Track
+8%
Expected volume increase next hour
LowNormalHigh